Loyal North Plc
How we handle personal information collected through this website.
Last updated: June 2026
We are Loyal North Plc (“we”, “us”, “our”), registered in England & Wales under company number 09124855. Our registered office is 22 Dartmouth Street, London SW1H 9BP. Our website is www.loyal-north.co.uk (the “Website”).
We are registered with the Data Controller with the Information Commissioner’s Office – further details can be found here: Loyal North Plc | ICO.
This policy explains what personal information we collect through the Website, how we use it, and the rights you have over it. It applies to the Website only; the advisory firms within our group provide their own privacy notices for their client relationships.
We collect information in two ways:
We use the information you provide to respond to your enquiry, to manage any resulting relationship, and to meet our legal and regulatory obligations. Our lawful bases under UK GDPR and the UK Data Protection Act are: our legitimate interests in operating our business and responding to enquiries; your consent, where you have given it; and compliance with legal obligations.
We do not sell your personal information, and we do not use it for automated decision-making or profiling.
Your information may be shared within the Loyal North group where necessary to handle your enquiry, and with service providers who support our operations (such as IT and hosting providers) under appropriate safeguards. We may also disclose information where required by law or by a regulator.
We keep personal information only for as long as it is needed for the purposes described above, or for as long as the law requires. Enquiry correspondence is reviewed periodically and deleted when no longer needed.
If you have concerns about how we process your personal data, you may contact our privacy team using the details provided below. We will acknowledge your complaint as soon as possible but not later than 30 days from receipt.
We will investigate your complaint fairly and impartially and look to resolve it as quickly as possible.
If you remain dissatisfied, you have the right to lodge a complaint with the relevant data protection authority.
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No transmission over the internet is entirely secure, however, and any transmission is at your own risk.
Under UK data protection law you have the right to: request access to the personal information we hold about you; ask us to correct or delete it; restrict or object to its processing; and request a copy in a portable format. To exercise any of these rights, contact us using the details below.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
The Website uses only the cookies necessary for it to function, together with any analytics cookies described in our cookie notice. You can control cookies through your browser settings; refusing them may affect how the Website works.
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Questions about this policy or about your personal information can be sent to info [at] loyal-north.co.uk or to our registered office above.